[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 81-90

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Question No.81

The consideration of value creation is a principle of which stage of the service lifecycle?

  1. Continual service improvement

  2. Service strategy

  3. Service design

  4. Service transition

Correct Answer: B

Question No.82

Which one of the following activities are carried out during the quot;Where do we want to be?quot; step of the continual service improvement (CSI) approach?

  1. Implementing service and process improvements

  2. Reviewing measurements and metrics

  3. Creating a baseline

  4. Defining measurable targets

Correct Answer: D

Question No.83

Which of the following BEST describes #39;partners#39; in the phrase quot;people, processes, products and partnersquot;?

  1. Suppliers, manufacturers and vendors

  2. Customers

  3. Internal departments

  4. The facilities management function

Correct Answer: A

Question No.84

Which of the following should be considered when designing measurement systems, methods and metrics?

  1. The services

  2. The architectures

  3. The configuration items

  4. The processes

  1. 2 and 3 only

  2. 1 and 3 only

  3. 2 and 4 only

  4. All of the above

Correct Answer: D

Question No.85

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  1. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

  2. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

  3. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

  4. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Correct Answer: D

Question No.86

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase #39;Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision#39;?

  1. Where are we now?

  2. Where do we want to be?

  3. How do we get there?

  4. Did we get there?

Correct Answer: B

Question No.87

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of quot;the four Psquot;. What are these four Ps?

  1. People, process, partners, performance

  2. Performance, process, products, problems

  3. People, process, products, partners

  4. People, products, perspective, partners

Correct Answer: C

Question No.88

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

  1. Return on investment (ROI), value on investment (VOI), quality

  2. Strategic, tactical and operational

  3. Critical success factors (CSFs), key performance indicators (KPIs), activities

  4. Technology, process and service

Correct Answer: D

Question No.89

Service design emphasizes the importance of the quot;Four Psquot;. These quot;Four P#39;squot; include Partners, People, Processes and one other quot;Pquot;. Which of the following is the additional quot;Pquot;?

  1. Profit

  2. Preparation

  3. Products

  4. Potential

Correct Answer: C

Question No.90

What would be the next step in the continual service improvement (CSI) model after:

  1. What is the vision?

  2. Where are we now?

  3. Where do we want to be?

  4. How do we get there?

  5. Did we get there?

  1. What is the return on investment (ROI)?

  2. How much did it cost?

  3. How do we keep the momentum going?

  4. What is the value on investment (VOI)?

Correct Answer: C

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