[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 281-290

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Question No.281

What should the IT service continuity process primarily support?

  1. Critical IT processes

  2. All the services in the service portfolio

  3. Business continuity strategy

  4. Mission critical services at peak business periods

Correct Answer: C

Question No.282

Which is an objective of the design coordination process?

  1. To ensure service design packages are handed over to service transition

  2. To ensure that all changes are assessed for their impact on service designs

  3. TO document the initial structure and relationship between services and customers

  4. TO handover new service level requirements to the service level management process

Correct Answer: A

Question No.283

Which statement about stakeholders is TRUE?

  1. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization.

  2. External customers are those who work for the same organization as the IT service provider.

  3. Internal customers are always charged for the IT services they receive from the IT service provider organization.

  4. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement.

Correct Answer: A

Question No.284

What should be documented as part of every process?

  1. The process owner, process policy and set of process activities.

  2. The service owner, service level agreement and set of process procedures.

  3. The policy owner, operational level agreement and set of process steps.

  4. The service manager, service contract and set of work instructions.

Correct Answer: A

Question No.285

What is the BEST definition of a definitive media library?

  1. It is a secure library in which the latest versions of authorized software items are stored and protected.

  2. It is a structured document with definitive information regarding all live IT services, including those available for deployment.

  3. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected.

  4. It is a set of tools and databases that is used to manage knowledge, information and data.

Correct Answer: C

Question No.286

Which one of the following generates demand for services?

  1. Infrastructure trends

  2. Patterns of business activity (PBA)

  3. Cost of providing support

  4. Service level agreements (SLA)

Correct Answer: B

Question No.287

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

  1. Business relationship management

  2. Service level management

  3. Availability management

  4. Change management

Correct Answer: D

Question No.288

Which service lifecycle stage provides the following values to the business?

  1. Service transition

  2. Service strategy

  3. Service operation

  4. Service design

Correct Answer: C

Question No.289

What is the BEST description of the CSI register?

  1. It is a record of all authorised changes and their planned implementation dates.

  2. It is a record of proposed improvement opportunities and the benefits that will be achieved.

  3. It is a record of new services to be approved by a customer, including proposed implementation dates.

  4. It is a record of completed improvements and the relevant customer satisfaction metric.

Correct Answer: B

Question No.290

Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

  1. Business capacity management

  2. Supplier capacity management

  3. Service capacity management

  4. Component capacity management

Correct Answer: A

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