[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 251-260

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Question No.251

Where should all master copies of controlled software and documentation be stored?

  1. In the definitive software library

  2. In the definitive media library

  3. In the definitive security library

  4. In the definitive production library

Correct Answer: B

Question No.252

What is the BEST description of a change proposal?

  1. Any request for change (RFC.submitted to change management

  2. An authorised change submitted to release and deployment

  3. An RFC that must be implemented as soon as possible

  4. A justification for a change with significant cost or risk

Correct Answer: D

Question No.253

Why is ITIL successful?

  1. It always guarantees cost savings

  2. Its practices are applicable to any IT organisation

  3. It makes technology architecture easy to design

  4. It can be fully implemented in 30 days

Correct Answer: B

Question No.254

Which of the following are CORRECT Service Design Aspects?

  1. Service Solutions for new or changed services

  2. Management policies and guidelines

  3. Business requirements technology and management architectures

  4. Process requirements technology and management architectures

  1. 1 and 2

  2. 2 and 3

  3. 3 and 4

  4. 1 and 4

Correct Answer: D

Question No.255

What BEST describes the value of service design to the business?

  1. It supports the creation of a portfolio of quantified services

  2. Itreduces total cost of ownership (TCO) of services

  3. It improves the control of service assets and configurations

  4. It provides quick and effective access to standard services

Correct Answer: B

Question No.256

Which is an outcome of service design?

  1. User training and awareness for the service is maximized

  2. Services and operational quality are enhanced

  3. Standard Services are provided quickly and efficiently across the business

  4. Expectations setting of all stakeholders for the services improved

Correct Answer: B

Question No.257

Which describes a proactive trigger for problem management?

  1. Automated detection of an infrastructure or application fault, using event/alert tools automatically toraise an incident.

  2. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist.

  3. Suspicion or detection of a cause of one or more incidents by the service desk.

  4. Trending of historical incident records to identify one or more underlying causes.

Correct Answer: D

Question No.258

Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

  1. Operational contract

  2. Underpinning contract

  3. Serviceability contract

  4. Service level contract

Correct Answer: B

Question No.259

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?

  1. A functional escalation

  2. A service level escalation

  3. An incident resolution

  4. A hierarchic escalation

Correct Answer: D

Question No.260

Which describes an interface of incident management with service level management?

  1. Incident workarounds

  2. Creating a problem record

  3. Incident response times

  4. The status of faulty Cis

Correct Answer: C

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