[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 151-160

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Question No.151

Which one of the following is the BEST definition of reliability?

  1. The availability of a service or component

  2. The level of risk that affects a service or process

  3. How long a service or configuration item (CI) can perform its function without failing

  4. How quickly a service or component can be restored to normal working order

Correct Answer: C

Question No.152

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

  1. Service level management

  2. Service catalogue management

  3. Demand management

  4. Service transition

Correct Answer: B

Question No.153

Which one of the following do major incidents require?

  1. Separate procedures

  2. Less urgency

  3. Longer timescales

  4. Less documentation

Correct Answer: A

Question No.154

With which process is problem management likely to share categorization and impact coding systems?

  1. Incident management

  2. Service asset and configuration management

  3. Capacity management

  4. IT service continuity management

Correct Answer: A

Question No.155

Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management

  2. Service asset and configuration management

  3. Change management

  4. Information security management

Correct Answer: D

Question No.156

Which of the following types of service should be included in the scope of service portfolio management?

  1. Those planned to be delivered

  2. Those being delivered

  3. Those that have been withdrawn from service

  1. 1 and 3 only

  2. All of the above

  3. 1 and 2 only

  4. 2 and 3 only

Correct Answer: B

Question No.157

Which one of the following statements about incident reporting and logging is CORRECT?

  1. Incidents can only be reported by users

  2. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

  3. All calls to the service desk must be logged as incidents

  4. Incidents reported by technical staff must also be logged as problems

Correct Answer: B

Question No.158

Which process is responsible for ensuring that appropriate testing takes place?

  1. Knowledge management

  2. Release and deployment management

  3. Service asset and configuration management

  4. Service level management

Correct Answer: B

Question No.159

Which one of the following would NOT involve event management?

  1. Intrusion detection

  2. Recording and monitoring environmental conditions in the data centre

  3. Recording service desk staff absence

  4. Monitoring the status of configuration items

Correct Answer: C

Question No.160

Which one of the following activities would be performed by access management?

  1. Providing physical security for staff at data centres and other buildings

  2. Managing access to computer rooms and other secure locations

  3. Managing access to the service desk

  4. Managing the rights to use a service or group of services

Correct Answer: D

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