[Free] 2019(Nov) EnsurePass Avaya 3300 Dumps with VCE and PDF 21-30

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Question No.21

A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then resolve the differences so that both views contain the same data. Which view enables this feature?

  1. Problems View

  2. Synchronization View

  3. Comparison View

  4. Editor View

Correct Answer: B

Question No.22

A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which

three statements are true regarding the Local View? (Choose three.)

  1. The Local View can be populated with Contact Center View data.

  2. Application Manager Data added to the Local View is automatically updated in the Contact Center View.

  3. The Local View can be launched as a stand-alone option from an executable on a user#39;s machine.

  4. By default, when the Local View is initially opened it includes the same data as the Contact Center View.

  5. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

Correct Answer: ACE

Question No.23

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue. Which section of script would accomplish this scenario?

  1. ASSIGN 1 TO loop_counter_cv SECTION wait_loop

    WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

    Avaya 3300 Exam

    VALUE 2: GIVE RAN 16

    VALUE 3: GIVE RAN 17

    DEFAULT: ASSIGN loop_counter_cv 1 TO loop_counter_cv END WHERE WAIT 30

    EXECUTE watt_loop

  2. SECTION wait_loop

    ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

    VALUE 2: GIVE RAN 16

    VALUE 3: GIVE RAN 17

    DEFAULT: ASSIGN loop_counter_cv 1 TO loop_counter_cv END WHERE WAIT 30

    EXECUTE watt_loop

  3. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter cv EQUALS

    VALUE 1: GIVE RAN 15

    VALUE 2: GIVE RAN 16

    VALUE 3: GIVE RAN 17

    DEFAULT: ASSIGN 0 TO loop_counter cv END WHERE

    ASSIGN loop_counter cv 1 TO Ioop counter_cv WAIT 30

    EXECUTE wait_loop

  4. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17 DEFAULT:

END WHERE

ASSIGN loop_.counter_.cv 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

Correct Answer: D

Question No.24

When using a host block within a call flow, what does the Provider ID value refer to?

  1. This is the HDX Connection Provider ID set within the database integration wizard.

  2. This Is the SQL Statement ID set within the database integration wizard.

  3. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

  4. This is the caller#39;s telephone number.

Correct Answer: A

Question No.25

A customer with Avaya Aura Contact Center needs to create a new Contact Center Supervisor who will also be an Administrative User. Which field on the Supervisor Definition page must be completed to simultaneously create a supervisor and an Administrative User?

  1. User type

  2. Login ID

  3. Create CCT Agent

  4. CCMA Login Account Details

Correct Answer: D

Question No.26

A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded. Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?

  1. Historical Statistics

  2. Real Time Statistics

  3. Threshold Classes

  4. Global Settings

Correct Answer: A

Question No.27

A customer with Avaya Aura Contact Center would like to use the Configuration Tool spreadsheet to add resources to the Contact Center. Which three tasks can be configured using this tool? (Choose three.)

  1. assignments

  2. skillsets

  3. script variables

  4. threshold classes

  5. presentation classed

Correct Answer: BDE

Question No.28

A customer with an Avaya Aura Contact Center Is uploading configuration data using the Contact Manager Administration Configuration Tool spreadsheets. Which two actions can be taken using the spreadsheets? (Choose two.)

  1. Add a new Dialed Number Identification Service (DNIS).

  2. Modify an agent configuration.

  3. Acquire a Control Directory Number (CDN).

  4. Modify a skillset.

  5. Associate a service to the Avaya Media Server (Avaya MS).

Correct Answer: BC

Question No.29

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities. Where is this accomplished?

  1. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.

  2. Create a new user In Access and Partition Management, and assign a password.

  3. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

  4. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

Correct Answer: C

Question No.30

When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission. If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?

  1. The user would not be able to create new administrative users.

  2. The user would not be able to configure new agents.

  3. The user would not be able to acquire Control Directory Numbers (CDN).

  4. The user would not be able to access the Audit Trail from the Launch pad.

Correct Answer: A

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